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Uncomplicating the Customer Experience
We live in a complicated world with complicated people, things, and technologies, and sometimes that also serves to complicate the service we receive. While I am a big fan of checking out a company’s...
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The Key to Better Customer Service – Pay it Forward!
How many times can you recall in which you complained to a server, call center agent or salesperson? Probably too many to recall; conversely, how many times have you spoken to a manager or written a...
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With a World of Choices, Why Commit?
It makes you wonder why anyone is loyal to a product or a brand – or better yet more than one product or brand. Loyalty is something that so many desire−and for humans, it doesn’t come nearly as easy...
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